LOCATION: Cumbernauld, Glasgow (G68 0LL) DEPARTMENT: Customer Services REPORTS TO: Assistant Customer Service Manager HOURS OF WORK: 8.30am to 5pm - 37.5 hours (Monday to Friday) Principal Duties And Responsibilities The main responsibility and objective of the role is to work as part of the TPS Healthcare customer service team, providing first-class customer service to all our customers. The Principal Duties And Responsibilities For This Position Include • Managing your own individual customer accounts, secondary accounts and working as a team to meet the customer and business expectations • Processing customer orders via Telephone, Fax, E-Mail & EDI • Adherence to all procedures and SOP’s • Responding to all requests in a timely manner • Utilising E-Commerce • Ensure back orders are reported as agreed on a daily basis • Working with the Sales & Operations Team to oversee the customer ordering process. • To assist in managing customer & internal reporting requirements • Ensure pricing and UOM data is accurate on SAP • Support Operations & Finance Team as required • Ensure that master customer data is accurate on SAP • Working with the sales team in management of customer catalogues and manage SAP updates as required • Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines • To have a pro-active involvement and desire to succeed in new projects and business development • To provide a high degree of communication to all key internal and external stakeholders The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Service Manager. Personal Specifications • Excellent communication skills, both written and verbal • At least 1 years’ experience in a customer service position • Experience of using SAP would be advantageous, however full training will be given • Will have the ability to solve customer issues and resolve complaints using their own initiative • The ability to think clearly in a fast-paced pressured environment • Demonstrate the ability to contribute and foster a positive team environment • To work under minimal supervision • The ability to work flexible hours including 8.30am weekday starts.

No skills specified.

No benefits available.