U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Salisbury. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service. About The Role Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes Saturdays. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise. Role Responsibilities • Generating quotes based on customer requirements and managing bookings • Confirming vehicle bookings and customer needs through phone calls • Administering Rental Hire Contracts • Utilizing internal systems for creating and processing vehicle bookings • Verifying customer ID and making decisions based on insurance requirements • Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale • Checking vehicles in and out with customers, explaining terms of the hire • Handling payments, processing refunds via credit cards, cash, and online payment methods • Managing customer queries and complaints both over the phone and face-to-face • Conducting vehicle checks with customers, noting existing and new damage incurred during the hire • Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops • Assisting with deliveries and collections of vehicles when required • Assisting with vehicle valeting when necessary Requirements About You The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience. • Full clean UK driving license • Positive "Can do" attitude • Ability to thrive in a fast-paced, changing environment • Strong team player • Commitment to providing excellent customer service • Excellent telephone manner and communication skills • Ability to work under pressure and meet deadlines • Resilience in handling customer queries and complaints Benefits About Us Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers. What We Offer • 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave • Training and development opportunities • Discounts at 3,000+ stores • Free eye tests • Competitive pension • Employee discount across U-Drive branches • Employee Wellbeing Program

No skills specified.

No benefits available.