Position –Deskside support tech Job Summary : The L2 Desktop Support Technician is responsible for providing advanced technical support a ndtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfactio n. Key Responsibiliti es:· Provide Second-level technical support for desktop/laptop hardware, software, and periphe ralissu es.· Install, configure, and maintain operating systems, software applications, and system updat es.· Perform root cause analysis to identify recurring technical problems and develop solutio ns.· Excellent in troubleshooting break/fix issues of windows and mac comput ers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and V PN.· Collaborate with IT team members on projects, upgrades, and implementatio ns.· Maintain accurate records of work performed, issues, and resolutions using the compan y'sticketing syst em.· Provide remote support and troubleshooting for users working from home or in the fie ld.· Train and mentor junior support technicians as need ed.· Ensure compliance with IT policies, security protocols, and best practic es.· Perform routine maintenance and inspections to ensure optimal performance of equipm ent· Build and maintain strong relationships with end users and ensure user satisfact ionQualificatio ns:· Associate's or bachelor’s degree in information technology, Computer Science, or rela tedfield, or equivalent work experien ce.· 2-4 years of experience in a desktop support or similar ro le.· Strong knowledge of Windows and Mac operating syste ms.· Proficiency with Microsoft Office Suite and other common software applicatio ns.· Experience with Active Directory, group policies, and user account manageme nt.· Familiarity with remote desktop tools and support softwa re.· Excellent problem-solving and analytical skil ls.· Strong communication and interpersonal skil ls.· Ability to work independently and as part of a te am.· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Supp ortTechnician (MCDST) are a p lus

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