Job Title: IT Service Desk Engineer Location: Hull (with occasional travel to other regional offices) Salary: Competitive salary + comprehensive benefits package Why Apply? An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, full-time IT Service Desk Engineer role offers the chance to work within a supportive and forward-thinking IT team, providing vital technical support across multiple office locations. Whether you are searching for an IT Service Desk Engineer job in Lincoln, a full-time IT support role, or opportunities within technology careers, this position offers career development, varied responsibilities, and exposure to a broad range of technologies. IT Service Desk Engineer Responsibilities • Act as the first point of contact for IT support issues via telephone, email and face-to-face interactions. • Troubleshoot, diagnose and resolve hardware, software and network-related incidents. • Take ownership of incidents through to successful resolution, ensuring excellent customer service throughout. • Log, categorise and prioritise support requests using ticketing systems. • Escalate complex issues to specialist support teams where required. • Support desktop, server and infrastructure environments. • Set up user accounts, workstations and IT equipment for new starters. • Maintain IT asset registers and equipment records. • Review system reports, event logs and technical documentation. IT Service Desk Engineer Requirements • Minimum of 2 years' experience within an IT Service Desk, IT Support or Helpdesk environment. • Strong troubleshooting and problem-solving abilities. • Excellent communication and customer service skills. • Experience working within SLAs and escalation processes. • Ability to manage multiple priorities effectively. Technical Skills: • Microsoft Windows operating systems • Microsoft 365 including Outlook, Word, Excel and PowerPoint • Active Directory and user account administration • Network fundamentals including DNS, IP addressing, Wi-Fi, Ethernet and VPNs • Hardware support for laptops, desktops, monitors and printers • IT ticketing systems and IT asset management We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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