Salary: Up to £28,000 • Full-time • On-site (Lancaster LA2 9JX) We’re looking for a proactive, customer‑focused Sales & Customer Service Administrator to join our team and support the smooth running of our sales operations. If you enjoy solving problems, keeping customers informed, and staying one step ahead in a fast‑paced environment, this role is for you. You’ll manage customer orders from start to finish — handling enquiries, coordinating deliveries, resolving service issues, and ensuring every customer receives a professional, efficient experience. What you’ll be doing • Processing customer orders, quotations, and sales documentation accurately and efficiently. • Responding to customer enquiries by phone and email with clear updates on orders, stock, and delivery schedules. • Maintaining accurate CRM and Sage records. • Coordinating deliveries and liaising with courier providers. • Monitoring order progress and proactively communicating updates. • Managing delivery issues, including raising and tracking courier claims. • Supporting the sales team and helping maintain strong customer relationships. • Prioritising workload and adapting to changing business needs. What you’ll bring • Experience in sales administration, customer service, or similar fast‑paced roles. • Strong communication and interpersonal skills. • Excellent organisation and attention to detail. • Ability to manage multiple priorities independently and work accurately under pressure. • Confidence with Microsoft Office and order processing systems. • (Desirable) Experience in trade, wholesale, manufacturing, logistics, or distribution; Sage 200; CRM management; courier coordination; and handling escalations. What we offer Competitive salary • Pension scheme • Training & development • Supportive team environment • Career progression • Employee discount • Free parking • On‑site parking A driving licence and own transport are required for this role. If you’re motivated, organised, and ready to deliver exceptional customer service, we’d love to welcome you to the team.

No skills specified.

No benefits available.