Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: • Free Meals on Duty: Enjoy complimentary meals while at work. • Uniform Provided: A professional uniform is supplied for all employees. • Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries. • Pension Scheme: Participation in The People’s Pension. • Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues. • Career Development: Opportunities for career growth and internal transfers within Marriott's global network. • Training and Development: Access to training programs to enhance your skills and advance your career. Responsibilities: Here's what your journey with us entails: • Oversee daily operations of guest services, ensuring smooth and efficient service. • Manage and train guest service staff, providing guidance and support to maintain high standards of customer service. • Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency. • Handle guest inquiries and complaints professionally, resolving issues promptly. • Monitor and maintain cleanliness and organization in all guest service areas. • Ensure compliance with safety and hygiene protocols to maintain a safe environment. • Maintain accurate records of guest interactions, transactions, and staff performance. • Assist with inventory management and ordering supplies as needed. • Implement improvements based on guest feedback to enhance their experience. • Collaborate with other departments to fulfil guest requests and ensure smooth operations. Safety And Company Policies • Follow all company and safety and security policies and procedures. • Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. • Complete safety training and certifications. • Ensure uniform and personal appearance are clean and professional. • Maintain confidentiality of proprietary information. • Communicate with others using clear and professional language. • Develop and maintain positive working relationships with others. • Support the team to reach common goals. • Listen and respond appropriately to the concerns of other employees. • Ensure adherence to quality expectations and standards. Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. Preferred Qualifications • Related Work Experience: At least 1 year of related work experience in a customer service role. Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

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