Customer Service & Collections Agent – Hybrid Working Location: Croydon (within 10 miles) Salary: £24,570 per year + performance-based bonus (typically £500/month, with top performers earning significantly more) Job Type: Full-time, Hybrid (after training period & probation) Step Into a Rewarding Career at CCSCollect! CCSCollect is a leading debt recovery company based in Croydon, working with top-tier organisations including the Public Sector to help customers manage overdue accounts professionally and empathetically. We’re seeking experienced Customer Service Agents within London and a 10-mile radius of Croydon to join our friendly, results-driven team. If you have a background in contact centres, collections, or customer service, this could be the perfect next step in your career. Why CCSCollect? • Competitive salary with performance-based bonus (typically £500/month, with top performers earning significantly more) • Hybrid working available after a 3-month probation • Structured career development & progression opportunities • Comprehensive training and ongoing support, tailored for experienced agents About The Role As a Customer Service Agent, you’ll: • Engage with customers about overdue accounts with professionalism and empathy • Negotiate affordable repayment plans and set up payment arrangements • Identify and support vulnerable customers when needed • Handle customer queries and complaints efficiently • Manage a high volume of inbound and outbound calls • Maintain accurate records and follow all regulatory procedures This role is ideal for candidates experienced in contact centres, collections, or customer-facing roles who are confident handling sensitive and challenging conversations. Who We’re Looking For Essential Skills & Experience: • Previous experience in collections, contact centre, or customer service roles • Strong verbal communication, active listening, and negotiation skills • Excellent attention to detail and accuracy in data entry • Confidence in problem-solving and objection handling Ideal Traits • Professional and polite telephone manner • Ability to multitask in a fast-paced environment • Empathy and patience when assisting customers • Strong IT literacy and record-keeping skills • Resilience in sensitive or challenging conversations Working Hours & Training • Full-time, 37.5 hours/week • Rotational shifts: Monday–Friday, 8:30 AM – 7:00 PM • Training: 5 weeks, Monday–Friday, 9:00 AM – 5:00 PM at Croydon office • Hybrid working available after successful completion of 3-month probation Benefits • Salary: £24,570/year (Full-time, 37.5 hours) • Performance-based bonus (typically £500/month, with top performers earning significantly more) • Annual leave: 23 days + bank holidays • Simply Health Plan (including Employee Assistance Programme) available after successful completion of probation • Company Pension: 4% employer & 4% employee contribution • Monthly incentives & rewards reflecting your results ✅ Ready to Join Us? If you’re an experienced contact centre or collections professional looking for a supportive team and career growth, apply today and take the next step with CCSCollect!

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