Service Operations Technician Location: Hursley, Winchester (Remote initially, then primarily on-site) Employment Type: Permanent, full-time Clearance: Must be eligible for SC clearance & have 5 years UK residency We're recruiting Service Operations Technicians to join a major mission-critical technology programme. This is an excellent opportunity to support newly deployed services, investigate live incidents, develop operational procedures, and help shape the future support model of a critical national platform. Key Responsibilities • Monitor live production environments and respond to incidents and alerts. • Diagnose issues across cloud, infrastructure and networking technologies. • Create technical documentation, runbooks and knowledge base articles. • Support Incident, Change and Problem Management activities. • Work with delivery teams to improve monitoring, automation and operational processes. Key Skills • AWS or similar cloud platform experience. • Linux and Windows administration. • Understanding of TCP/IP, DNS and VPN technologies. • Experience with monitoring tools and ITIL processes. • Scripting skills (Python, Bash or PowerShell). Desirable • CI/CD, Infrastructure as Code or VMware experience. • ServiceNow knowledge. • ITIL Foundation certification. If you're looking to develop your career in enterprise operations while working on a large-scale technology programme, we'd love to hear from you.

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