Company Description The Range is a fast-growing retailer offering over 65,000 products across 16 diverse departments, including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts, and Textiles. Founded in 1989 in Plymouth, the business has expanded from an open-air market stall into a major multi-site retailer. The Range now operates more than 160 stores across the United Kingdom and Ireland, supported by an ever-expanding ecommerce website with home delivery services. Team members benefit from working in a dynamic, customer-focused environment with opportunities to engage across many product categories. The company values practical problem-solving, strong customer service, and a hands-on approach to retail operations. Role Description The Duty Manager role is a full-time, on-site position based at The Range store in Telford. The Duty Manager oversees the day-to-day running of the store during their shift, including supervising team members, supporting customer service, and ensuring store standards are consistently maintained. Responsibilities include managing opening and closing procedures, monitoring stock levels and merchandising, coordinating till operations, and addressing customer queries or escalations. The Duty Manager helps implement company policies, promotes a safe working environment, and supports sales targets by motivating the team and optimizing floor coverage. This role also involves liaising with senior store management, supporting staff training, and contributing to continuous improvement in store performance. Qualifications • Experience in retail operations, including supervising shifts, managing daily store activities, and supporting sales and customer service performance. • Strong people management skills, with the ability to lead and motivate teams, delegate tasks effectively, and provide constructive feedback and coaching. • Customer service and communication skills, including handling queries and complaints professionally, and maintaining a positive, solution-focused approach. • Organizational and problem-solving skills, with the ability to prioritize tasks, respond quickly to operational issues, and maintain consistent store standards. • Basic numeracy and IT skills for managing tills, cash handling, reporting, and use of store systems and email. • Previous experience in a supervisory or key-holder role within retail or a similar customer-facing environment is highly desirable. • Ability to work a flexible schedule, including weekends, evenings, and holidays, as required by store operations. • Knowledge of health and safety practices and a commitment to maintaining a safe environment for customers and colleagues.

No skills specified.

No benefits available.