Key Responsibilities • Providing tech support and maintenance on Proventeq products • Providing tech support on SharePoint Online/M365 migration and adoption related issues • Troubleshooting in customer environments focusing on resolving customer issues • Answering customers/partners related product queries through our support portal • Prioritising your workload based on the criticality of issues and SLAs • Updating customers/partners on the status of support tickets in an effective manner • Creating content in the support knowledge base • Contribute to the customer support organization participating in meetings/training sessions Required Skills • Good experience supporting .Net/SQL Server based products and custom applications • Strong technical diagnostic and problem-solving skills • Solid customer liaison experience • Expertise in Application support and maintenance Tools such as Zendesk, Remedy • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL) • Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps • Proven technical diagnostic and problem-solving skills Good To Have Skills • Good knowledge of SharePoint/M365 (Configuration and Administration) • Experience in SharePoint support - an added advantage • Advanced SQL skills such as performance analysis, etc. • Experience of Extract, Transform and Load type solutions Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations. If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.

No skills specified.

No benefits available.