Information Technology Service Management Consultant
Knutsford, England, United Kingdom
Key Responsibilities
• Design and develop ServiceNow solutions with focus on:
• Service Requests
• Service Catalog (complex, multi-level catalog items)
• Flow Designer / Workflow automation
• Develop and manage integrations using SOAP APIs / REST APIs
• Configure and support:
• Business rules
• Script includes
• UI policies / client scripts
• Create reusable components to reduce customization complexity
• Troubleshoot and resolve production issues across workflows and integrations
• Collaborate with BA, architects, and stakeholders to translate requirements into scalable solutions
• Ensure adherence to:
• ServiceNow best practices
• Security and compliance standards