Responsibilities: Provide Hardware and Operating Systems support for : OS, Base Application configuration and issue resolution for remote customers: Windows 10/11 Office 365 (Outlook, Word & Excel, Skype, Teams etc.), Field Service personnel using Field Programming Units (FPU) laptop computers FPU Level 2 will remain with Solar. FSO L1 duty will only be to install the base image and then reach out to Solar L2 team to do the required configuration. Perform hardware/software support and issue resolution for customers. Troubleshoot and resolve VPN connectivity issues for customers. Perform remediation on patching issues to ensure compliance with security standards. Required qualifications: At least 2 -3 years experience working in a customer support environment using a ticketing system. Working knowledge of OS platforms Experience troubleshooting and resolving IP communication issues for customers. At least 4-5 years’ experience troubleshooting software issues and performing repairs down to the registry level. Highly proficient in both spoken and written English and Local language

No skills specified.

No benefits available.