Job Title: Customer Service Agent Company: Swissport Location: Manchester airport Contract Type: Part Time Hours: 25 hours per week, between Monday – Sunday (shift work) Full flexiblity required Salary: £13.18 per hour About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Responsibilities Key Responsibilities: • Greet passengers and provide friendly, professional assistance throughout their journey. • Assist passengers with check-in procedures, luggage handling, and boarding processes. • Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. • Ensure compliance with airline and airport regulations, including security and safety protocols. • Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. • Perform administrative tasks, including data entry, documentation, and reporting as required. • Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual. Qualifications Qualifications: • Prior experience in customer service, hospitality, or related fields is advantageous. • Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. • Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. • Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. • Demonstrated problem-solving abilities and a proactive approach to resolving issues. • Attention to detail and accuracy in handling passenger information and documentation. Benefits: • Access to Employee Assistance Programme and wellness initiatives. • Comprehensive training and development programmes. • Free onsite parking whilst at work • Retirement savings plan with employer contributions. • Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

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