We are looking for a warm and friendly, experienced Receptionist to join our team. Responsibilities • Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. • To have a full understanding of Opera systems would be beneficial. • To display a pro-active and innovative approach to skills development and standards enhancement with your team. • Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised. • Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams. • Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained. • To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible. • To develop interactive member/ guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of member/ guest expectation. • Operate the hotel switchboard and deal with all internal and external calls, according to procedure. • To display and fulfil positive service style.

No skills specified.

No benefits available.