About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot. We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities. Responsibilities & Duties • Respond promptly to customer inquiries via email, chat, phone, and social media • Assist customers with orders, returns, exchanges, and product information • Resolve customer complaints efficiently while maintaining a professional tone • Maintain up-to-date knowledge of products, promotions, and company policies • Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues • Accurately document customer interactions in the CRM system • Identify opportunities to improve customer experience and provide feedback Requirements • Previous experience in customer service, preferably in retail or fashion • Strong written and verbal communication skills • Ability to multitask and manage time effectively in a fast-paced environment • Familiarity with CRM systems and customer support tools • Problem-solving mindset with attention to detail • Flexible availability, including weekends or peak retail periods Personal Attributes: • Collaborative and clear communicator • Detail-oriented with strong prioritisation • Proactive and ownership-focused

No skills specified.

No benefits available.