Introduction People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best. We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.  There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs. Job Description We are seeking a professional who will provide consistent, compliant guidance aligned with our HAL people policies, protocols and processes. This role offers the opportunity to put policy into practice, coach managers, deliver training, and take the lead on early intervention and long-term sickness absence management. If you thrive in a collaborative environment and enjoy playing a leadership role in shaping employee relations, we’d love to hear from you. You will make a real impact in the daily implementation of our Employee Relations strategy, with a strong focus on colleague engagement and wellbeing. Your role will involve • Serving as the main point of contact for managers regarding employee relations matters, offering advice, guidance, support and proactive solutions, including conflict resolution and policy implementation. • Ensuring compliance with employment laws and company policies, advising management on regulatory changes, and supporting fair and consistent workplace processes and practices whilst mitigating risk. • Conducting and advising on complex investigations into complaints, grievances and disciplinary issues, documenting outcomes and recommending actions. • Holding accountability for your assigned function areas performance against the ER KPI’s to ensure cases are managed within a reasonable timeframe and aligned to people policies. • Leading and managing long-term sickness absence cases, including making Occupational Health referrals, arranging capability reviews, handling ill health retirement processes, and supporting appeals. • Developing and delivering training on employee relations topics, coaching managers on performance issues, and preparing regular reports on employee relations metrics. These Skills Are Essential • Able to demonstrate a high level of written and oral communications skills. • Excellent IT skills in the Microsoft suite of packages including Excel and Outlook. • CIPD qualification or relevant business experience. • Ability to work in a fast moving, demanding, high volume environment. • Ability to manage multiple issues at the same time and can prioritise tasks accordingly. • Self-starter who can work flexibly with high impact and able to demonstrate experience of managing stakeholder relationships through excellent interpersonal skills, influencing and professionalism. • Strong knowledge of employment law. About Us There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. Sustainable Travel to work Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

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