Managers – Customer Experience Zara (London Store ) Full-time | Full flexibility required (including evenings & weekends )Based In Store Retail At Zara, our stores are fast-paced, high-energy environments where customer experience is everything. We’re looking for Managers – Customer Experience to lead our service culture on the shop floor and drive exceptional customer journeys across every touchpoint. What you’ll do Lead the customer experience in store • Own the end-to-end customer journey, from fitting rooms to checkouts • Drive speed of service, queue management and overall flow during peak trading • Ensure the team delivers strong product knowledge and confident styling support Support omnichannel services • Ensure a seamless experience between online and in-store services • Keep the team up to date with digital processes and service updates • Improve how service areas operate to support customer flow Lead and develop your team • Coach and develop a team of Customer Experts on the shop floor • Set clear expectations and lead by example during busy trading periods • Support training, onboarding and ongoing development Handle service recovery • Manage customer queries and complaints with confidence • Take ownership of solutions and turn challenges into positive experiences Drive daily operations and standards • Support store routines, compliance and operational processes • Ensure cash desk and security procedures are followed • Maintain safe, organised and efficient working environments What we’re looking for • Experience in a retail management or assistant manager role • Strong background in customer service leadership • Confidence handling complaints and resolving issues • Proven ability to coach teams on the shop floor • Experience working in high-volume, fast-paced environments • Strong organisation and ability to prioritise under pressure The kind of leader you are • Clear and confident communicator • People-focused, supportive and motivating • Calm under pressure and solutions-driven • Strong attention to detail with a proactive mindset Why join Zara? • Be part of a global fashion leader with fast-paced career development • Work in a dynamic environment where no two days are the same • Grow your leadership skills in a high-volume retail setting

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