Location: London Contract: 12 month FTC Salary: £29k Service & Guest Experience • Welcome and assist Members and guests on arrival, ensuring exceptional service at all times. • Escort overnight guests to their rooms and introduce key room features. • Host restaurant and lounge areas and assist with drinks service when required. • Provide concierge services and respond to guest requests, enquiries, and complaints promptly and professionally. Reservations & Communication • Promote club facilities, private areas, events, and dining options to Members and guests. • Upsell bedrooms and assist with restaurant, private dining, and screening room enquiries. • Answer and direct incoming calls professionally. • Communicate guest requirements and operational issues with housekeeping, maintenance, and relevant departments. Operations & Standards • Ensure guest accommodation and services meet club standards. • Handle shoe care, pressing, and dry-cleaning requests efficiently. • Maintain confidentiality regarding Members and guest information. • Be proficient with Front of House systems and equipment. Events & Administration • Stay informed about club events and facilities to advise Members. • Support the Reception Manager with bookings and operational tasks. • Carry out reasonable requests from senior management. Weekend Duty Management • Take responsibility for Duty Manager tasks on weekend shifts. • Manage housekeeping and food & beverage requests during weekend operations. • Ensure Member care while maintaining awareness of health and safety risks. Requirements: • Experience in a receptionist role • Experience of working in a similar luxury environment • Experience of dealing with high profile guests • Experience of setting and maintaining exceptional customer service • Attention to detail • Effective communication • Ability to deal with people from different cultures and backgrounds • Ability to deal with challenging situations

No skills specified.

No benefits available.