Job Title: Night Hotel Receptionist Location: Ashburn Hotel / South Kensington Reporting to: Hotel Manager Work hours: Morning: 8:00pm - 8 am Job Purpose To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure. Key Responsibilities • Welcome guests in a friendly and professional manner • Manage check-in and check-out procedures efficiently • Handle reservations, amendments, and cancellations • Answer phone calls, emails, and guest enquiries promptly • Process payments and maintain accurate billing records • Provide information about the hotel and local area • Handle guest requests, complaints, and feedback professionally • Coordinate with housekeeping and maintenance to ensure room readiness • Maintain the reception area to a high standard at all times • Ensure compliance with hotel policies and data protection standards Requirements & Skills • Previous experience in a hotel reception or customer service role preferred • Excellent communication and interpersonal skills • Strong organisational and multitasking abilities • Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage • Ability to remain calm under pressure • Professional appearance and attitude • Basic IT and administrative skills Working Hours • Shift-based role (including early, late, weekends, and bank holidays) • Typical shifts may include: • Morning: 8:00pm - 8 am What We Offer • Competitive salary • Staff discounts / benefits • Training and development opportunities Friendly and supportive working environment

No skills specified.

No benefits available.