Floor Supervisor
London, England, United Kingdom
We’re seeking a dynamic Floor Supervisor to be part of our team at the Rotunda Bar and Restaurant in Kings Place. This is a fantastic opportunity to play a key role in shaping an exceptional dining experience, ensuring smooth service, and leading a team in a lively and welcoming environment.
At Green & Fortune, we’re all about delivering outstanding hospitality, creating vibrant social spaces, and providing top-quality food and service. As Floor Supervisor, you’ll be at the heart of the action, supporting the management team, guiding the front-of-house team, and ensuring every guest has an unforgettable experience. If you’re passionate about great service, thrive in a fast-paced environment, and love leading a team, we’d love to hear from you!
KEY RESPONSIBILITIES OF THE ROLE:
• Lead the front-of-house team, ensuring smooth daily operations and exceptional service.
• Provide hands-on support during busy service periods, maintaining high standards of hospitality.
• Train, mentor, and motivate team members to deliver outstanding guest experiences.
• Oversee floor management, ensuring efficient table service, cleanliness, and guest satisfaction.
• Handle customer feedback professionally, resolving any issues promptly to maintain a positive atmosphere.
• Work closely with the management team to implement service standards and improve operations.
• Assist with stock control, ordering, and ensuring all FOH areas are well-prepared.
• Ensure compliance with health & safety and food hygiene regulations.
REQUIREMENTS:
• Previous experience as a Floor Supervisor, Head Waiter, or similar leadership role in a high-volume restaurant.
• Strong leadership and communication skills, with the ability to motivate and support a team.
• Passion for hospitality, food, and delivering outstanding service.
• Ability to work efficiently under pressure while maintaining attention to detail.
• A proactive and hands-on approach, with a positive and professional attitude.
• Knowledge of health & safety regulations and food hygiene standards.
• Availability to work flexible hours, including evenings and weekends.
WHAT DO WE OFFER IN RETURN?
• Company Sick Pay
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increase with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)
a Little Bit About Us
At Green & Fortune, hospitality is at the heart of what we do. Since 2008, we’ve grown into an award-winning independent company, delivering high-quality food, personal service, and memorable experiences across retail and events.
We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster. We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy.
What’s the next step? Just apply—we’re eager to hear from you. If this role feels right, get in touch to receive the full job specification.
Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment. We fully support individuals with disabilities throughout the recruitment process. If you have a disability and require assistance, please contact our People team at people@greenandfortune.co.uk to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.
Please note that eligibility to work in the UK is required.
Our ESG Commitment
We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.